Privacy Policy

1. Information We Collect & Controller Details

1.1 We are pleased that you are visiting our website. In the following, we inform you about the handling of your personal data when using our services. Personal data is all data with which you can be personally identified.

1.2 The controller for data processing on this website is DozHost. For any data-related enquiries, please contact us at support@dozhost.com.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries), this website uses SSL/TLS encryption. You can recognise an encrypted connection by the "https://" prefix and the lock symbol in your browser.

2. Data Collection When You Visit Our Website

When you use our website for informational purposes only, without registering or submitting information, we only collect data that your browser automatically transmits to our server (so-called "server log files"). This includes:

• Pages visited and date/time of access
• Amount of data sent in bytes
• Source or referrer URL
• Browser and operating system used
• IP address (anonymised where possible)

This data is processed solely to improve the stability and functionality of our website and is not shared with third parties. We reserve the right to review server log files if there are concrete indications of illegal use.

3. Cookies

To make visiting our website more attractive and to enable certain functions, we may use cookies — small text files stored on your device. Some cookies are deleted automatically when you close your browser (session cookies), while others remain on your device for a longer period (persistent cookies) to save your preferences.

You can configure your browser to notify you when cookies are set and to decide whether to accept them. Please note that disabling cookies may limit the functionality of our website.

4. Contacting Us

When you contact us via email, Discord, or our support ticket system, we process your personal data exclusively for the purpose of handling and responding to your enquiry, and only to the extent necessary for this purpose. Your data will be deleted once your enquiry has been fully resolved, unless we are required to retain it for legal reasons.

5. Customer Account & Order Data

5.1 When you open a customer account or place an order, we collect and process personal data to the extent necessary to fulfil the contract. The specific data required is indicated in the relevant order or registration form.

5.2 Your customer account can be deleted at any time by contacting us at support@dozhost.com. Upon deletion, your data will be removed provided all associated contracts have been fully processed and no legal retention obligations apply.

5.3 As a reseller of hosting infrastructure, we may share necessary service-related information with our upstream infrastructure providers solely to provision and maintain your services. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Payment Processing

We currently process all payments manually via our Discord server or support ticket system, accepting cryptocurrency only. We collect only the information necessary to confirm and process your payment, such as your transaction ID or wallet address. This data is used solely for payment verification and order fulfilment.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security of your data. If you believe your data has been compromised, please contact us immediately.

8. Your Rights

You have the following rights with regard to your personal data:

• Right to access the personal data we hold about you
• Right to correction of inaccurate or incomplete data
• Right to deletion of your personal data
• Right to restriction of processing
• Right to data portability
• Right to withdraw consent at any time
• Right to object to processing based on our legitimate interests

To exercise any of these rights, please contact us at support@dozhost.com.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

• Data collected with your consent is retained until you withdraw consent
• Order and contract data is retained for as long as required for legal or accounting purposes
• Support communications are deleted once the matter is fully resolved
• Server log files are retained only as long as necessary for security monitoring

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete such data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the date at the top of this page and, where appropriate, via email or Discord. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@dozhost.com or via our Discord server at discord.gg/dozhost.